What if my package is incorrect?
If you have your package information sheet, submit your package correction online. Don't have your package information sheet? No problem, complete the 'no insert' form.

What if I would like to order more pictures?
You can order more portraits online. Your package information sheet is required. Reorders are accepted for up to three months. If you would like to mail your reorder, the mail form option is available after your have selected your items. Look for the button at the top of the screen on step 2.

I forgot to send money on picture day. Can I still order?
Yes. Send order form and payment to the local photographer.

When is retake day?
Students will be notified of the retake day at school or you may look up your information in the Picture Day Center.

I am not happy with the package combinations offered. What are my options?
The package combinations are agreed upon by a representative of the school and our sales representative. If a small package is offered that would meet part of your needs, remaining items may be obtained through the reorder option after the initial purchase. Reorders prices may vary from original offerings.

What if I don't like my pictures? What are my options?
With Herff Jones your satisfaction is guaranteed. If you are not pleased with your finished pictures you may return them for a full refund of your money. Return your package to the photographer on retake day or mail/deliver the entire package within 30 days to the address printed on your package information sheet. Submit your questions online regarding refunding your package.

What is Copyright Release? Can I copy my pictures?
The photographer who captures a student image is the owner of the copyright to that image. This is the policy mandated by the federal copyright laws. The copyright to an image can be transferred only through written permission. An understanding between the school photographer, the school and publishers of yearbooks and other school related uses allow such reproductions.

• If you do not want your child's portrait reproduced in any school publications please contact your school administration.
• If you wish to purchase additional portraits click here.
• If you wish to reproduce your/your child's portrait on a medium or product not offered in the reorders section of this site, click here to send an email and it will be forwarded to your photographer. In some cases the photographer will grant permission for limited reproduction of the copyrighted image.

I received my picture package, but my class/group picture was missing.
If it is a composite (the term "deferred" is printed on the package information sheet) often they do not ship until a later date. These are individual student pictures printed together on one sheet which are proofed to the school for subject and name spelling accuracy before being produced by Herff Jones.

When we receive the absentees, we send a proof to the school to be checked closely to insure that all students are identified properly and are included in the right classroom. When the proof is returned, the class photos can be made and shipped to the school. This entire process may take several weeks after you receive your package of portraits.

We ordered multiple packages - can they be delivered separately?
We understand that some families would like to order multiple packages for parents and relatives. With Herff Jones, each package will be delivered in a separate package envelope with a customized insert indicating who the package is for.

What is the difference between Gift Wallets and Wallet Exchange? Which wallets are the smallest?
Gift Wallets measure 2 1/2 x 3 1/2". Wallet Exchange (the smallest) 1 3/4 x 2 1/2".