What is a pre-pay program?
You are able to make your selections on the flyer envelope provided and bring your package choices and payment to the photographer on picture day. All students are photographed for school records, but only those that pay will receive a picture package.

When is picture day?
A notice is sent home with each student prior to picture day indicating the day of photography. If you lose your picture day flyer, a replacement can be picked up in the school office.You may also check the Picture Day Center to see if your school's picture day information is available.

When is retake day?
Students will be notified of the retake day at school. You may also check the Picture Day Center to see if your school's retake day information is available.

What if I don't like my pictures?
With Herff Jones your satisfaction is guaranteed. If you are not pleased with your finished pictures you may return them for a full refund of your money. Click here to submit questions regarding refunding your package or check your package information sheet included with your portraits. Students will be notified of retake day in school or check the Picture Day Center to see if your school's retake day information is available.

What is Copyright Release? Can I copy my pictures?
The photographer who captures a student image is the owner of the copyright to that image. This is the policy mandated by the federal copyright laws. The copyright to an image can be transferred only through written permission. An understanding between the school photographer, the school and publishers of yearbooks and other school related uses allow such reproductions.

• If you do not want your child's portrait reproduced in any school publications please contact your school administration.
• If you wish to purchase additional portraits click here.
• If you wish to reproduce your/your child's portrait on a medium or product not offered in the reorders section of this site, click here to send an email and it will be forwarded to your photographer. In some cases the photographer will grant permission for limited reproduction of the copyrighted image.

What if my package is incorrect?
If you have your package information sheet, click here to submit your correction. Don't have your package information sheet? No problem, just click here.

What if I would like to order more pictures?
Click here to order more portraits. Your package information sheet is required. Reorders are accepted for up to three months.

I forgot to send money on picture day. Can I still order?
Yes. Send order form and payment to the local photographer.

I am not happy with the package combinations offered. What are my options?
The package combinations are agreed upon by a representative of the school and our sales representative. If a small package is offered that would meet part of your needs, remaining items may be obtained through the reorder option after the initial purchase. Reorders prices may vary from original offerings.

I received my picture package, but my class/group picture was missing.
If it is a composite (the term "deferred" is printed on the package information sheet,) often they do not ship until a later date. These are individual student pictures printed together on one sheet which are proofed to the school for subject and name spelling accuracy before produced by Herff Jones.

When we receive the absentees, we send a proof to the school to be checked closely to insure that all students are identified properly and are included in the right classroom. When the proof is returned, the class photos can be made and shipped to the school. This entire process may take several weeks after you receive your package of portraits.

We ordered multiple packages - can they be delivered separately?
We understand that some families would like to order multiple packages for parents and relatives. With Herff Jones, each package will be delivered in a separate package envelope with a customized insert indicating who the package is for.

What is the difference between Gift Wallets and Wallet Exchange? Which wallets are the smallest?
Gift Wallets measure 2 1/2 x 3 1/2". Wallet Exchange (the smallest) 1 3/4 x 2 1/2".